ISO 9001- Quality Management System
UKAS accredited certificates are provided in the sectors where AAC have gained accreditation.
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ISO 9001 provides a framework and set of principles that ensure a common sense approach to the management of your organisation, to consistently satisfy customers and other stakeholders. In simple terms, it provides the basis for effective processes and effective people to deliver an effective product or service time after time.
The ISO 9001 standard is process model based and has been developed using a core set of eight quality management principles -
An organisation depends on its customers and should therefore understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
Leaders establish unity of purpose and direction of an organisation. They should create and maintain the internal environment in which people can become fully involved in achieving an organisation's objectives.
People at all levels are the essence of an organisation and their full involvement enable their abilities to be used for the organisation's benefit.
A desired result is achieved more efficiently when related resources and activities are managed as a process.
System approach to management:
Identifying, understanding and managing interrelated processes as a system contribute to an organisation's effectiveness and efficiency in achieving its objectives.
Continual improvement in overall performance should be a permanent objective of the organisation.
Factual approach to decision making:
Effective decisions are based on the analysis of data and information.
Mutually beneficial supplier relationships:
An organisation and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
Benefits of ISO 9001 standard
- Improve business performance and enhance business competence
- Attract investment and improve brand reputation
- Encourage internal communication and raise morale
- Increase customer satisfaction
- Strengthen effectiveness and efficiency
- Enhance internal effectiveness and improve productivity
- Improve performance through elimination of unnecessary costs
Achieving ISO 9001 Certification
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