--- title: Appeals & Complaints - AA Certification description: Lodge a ComplaintIf you would like to lodge a complaint, you may:Send your complaint to our customer service department or call 01242 545 205 to speak with our customer service.If for any reason a client is not an agreement with the lead --- [![AA Certification](https://www.aacertification.com/hubfs/AA_Certification_July2019/Image/AAC-LOGO.png)](https://www.aacertification.com?hsLang=en) [+44(0)1452 877551](tel:+44(0)1452%20877551) | [info@aacertification.com](mailto:info@aacertification.com) [![AA Certification](https://www.aacertification.com/hubfs/AA_Certification_July2019/Image/AAC-LOGO.png)](https://www.aacertification.com?hsLang=en) #### Please [contact us](https://www.aacertification.com/contact?hsLang=en) for a quick, no-obligation quote. Tel: **[+44 (0)1452 877551](tel:+44(0)1452877551)** [![GET YOUR FREE QUOTATION](https://no-cache.hubspot.com/cta/default/5137449/7e2f1d41-bc1d-49f0-9b55-9840d939fa8a.png)](https://cta-redirect.hubspot.com/cta/redirect/5137449/7e2f1d41-bc1d-49f0-9b55-9840d939fa8a) # Appeals & Complaints **Lodge an Appeal or Complaint** If for any reason a client is not in agreement with a lead auditor's decision after an assessment or a surveillance visit, including suspension or withdrawal of certificate, the client is at liberty to lodge an appeal with a quality representative of AA Certification Limited. If a client or third party wishes to lodge a complaint against AA Certification Limited or one of its employees they may do so by contacting our head office. Once an appeal or complaint has been lodged with AA Certification Limited, a member of management will make contact within 5 working days. Appeals should be forwarded to: [info@aacertification.com](mailto:info@aacertification.com), alternatively you can call our head office: 01452 877551. ### LATEST NEWS [![ISO 27001 and the physical security of information](https://www.aacertification.com/hs-fs/hubfs/ISO-27001-and-the-Physical-Security-of-Information.jpg?width=730&name=ISO-27001-and-the-Physical-Security-of-Information.jpg) ](https://blog.aacertification.com/iso-27001-and-the-physical-security-of-information?hsLang=en) #### [ISO 27001 and the physical security of information](https://blog.aacertification.com/iso-27001-and-the-physical-security-of-information?hsLang=en) [Read More...](https://blog.aacertification.com/iso-27001-and-the-physical-security-of-information?hsLang=en) [![Who is responsible for the protection of information security?](https://www.aacertification.com/hs-fs/hubfs/Who-is-responsible-for-the-protection-of-information-security.jpg?width=730&name=Who-is-responsible-for-the-protection-of-information-security.jpg) ](https://blog.aacertification.com/who-is-responsible-for-the-protection-of-information-security?hsLang=en) #### [Who is responsible for the protection of information security?](https://blog.aacertification.com/who-is-responsible-for-the-protection-of-information-security?hsLang=en) Cyber-attacks have become more sophisticated and deadly than ever, from phishing scams to website spoofing, IoT hacking, identity fraud and the use of ransomware. As a result, the... [Read More...](https://blog.aacertification.com/who-is-responsible-for-the-protection-of-information-security?hsLang=en) [![How an ISO can make your company more sustainable](https://www.aacertification.com/hs-fs/hubfs/How-an-ISO-can-make-your-company-more-sustainable.jpg?width=730&name=How-an-ISO-can-make-your-company-more-sustainable.jpg) ](https://blog.aacertification.com/how-an-iso-can-make-your-company-more-sustainable?hsLang=en) #### [How an ISO can make your company more sustainable](https://blog.aacertification.com/how-an-iso-can-make-your-company-more-sustainable?hsLang=en) Developing an eco-friendly strategy for business that is both socially and economically sustainable demonstrates progressive professional values with ethical long term objectives. [Read More...](https://blog.aacertification.com/how-an-iso-can-make-your-company-more-sustainable?hsLang=en) ### Ready to get in touch #### Talk to us about your ISO certification [Get a free quote](https://www.aacertification.com/certification-process/get-a-free-quotation?hsLang=en) [Contact us](https://www.aacertification.com/contact?hsLang=en) ### United Kingdom ![Address](https://www.aacertification.com/hs-fs/hubfs/AA_Certification_July2019/Image/address.png?width=19&height=21&name=address.png) Southgate House, Southgate Street, Gloucester, GL1 1UD. UK [mailto:](mailto:) ![Telephone](https://www.aacertification.com/hs-fs/hubfs/AA_Certification_July2019/Image/telephone.png?width=21&height=21&name=telephone.png) [+44 (0) 1452 877551](tel:+44%20(0)%201452%20877551) ### GERMANY ![address](https://www.aacertification.com/hs-fs/hubfs/AA_Certification_July2019/Image/address.png?width=19&height=21&name=address.png) Kӧnigsallee 92a 40212 Düsseldorf [mailto:](mailto:) ![Telephone](https://www.aacertification.com/hs-fs/hubfs/AA_Certification_July2019/Image/telephone.png?width=21&height=21&name=telephone.png) [(0049) 211 5403 9870](tel:(0049)%20211%205403%209870) ### USA ![address](https://www.aacertification.com/hs-fs/hubfs/AA_Certification_July2019/Image/address.png?width=19&height=21&name=address.png) 1200 G Street NW Ste 800 Washington DC 20005 [mailto:](mailto:) ![Telephone](https://www.aacertification.com/hs-fs/hubfs/AA_Certification_July2019/Image/telephone.png?width=21&height=21&name=telephone.png) [+202-434-3524](tel:+202-434-3524) ### AA Certification Limited ![AA Certification](https://www.aacertification.com/hs-fs/hubfs/AA_Certification_July2019/Image/AA-certification-logo-white.png?width=92&height=121&name=AA-certification-logo-white.png)Getting ISO certified in your industry is becoming more and more critical as the competitive landscape tightens. Maintaining an advantage over your competitors is crucial to not only surviving but to prosper in these economic times. **UKAS Accreditation** AAC is UKAS accredited to certify ISO 9001 quality management systems and is currently exploring opportunities to further its accreditation to incorporate ISO 14001, ISO 45001 and ISO 27001 to meet the demands of its customers; at this time AAC certifies these management systems independently, utilising the same due-diligence and care it applies to its accredited ISO 9001 certifications and will transfer these clients free of charge when appropriate. ### Latest from our Blog [![ISO 27001 and the physical security of information](https://www.aacertification.com/hs-fs/hubfs/ISO-27001-and-the-Physical-Security-of-Information.jpg?width=730&name=ISO-27001-and-the-Physical-Security-of-Information.jpg) ](https://blog.aacertification.com/iso-27001-and-the-physical-security-of-information?hsLang=en) #### [ISO 27001 and the physical security of information](https://blog.aacertification.com/iso-27001-and-the-physical-security-of-information?hsLang=en) [Read More...](https://blog.aacertification.com/iso-27001-and-the-physical-security-of-information?hsLang=en) ### Useful Links [www.ukas.com](http://www.ukas.com) [www.iaf.nu](http://www.iaf.nu) [www.quality.org](http://www.quality.org) [www.iso.org](http://www.iso.org) [Work with us](https://www.aacertification.com/work-with-us-0?hsLang=en)   [![AAC UKAS](https://www.aacertification.com/hubfs/ukas-mgt-systems.svg)](https://www.aacertification.com/aa-certification-limited-ukas-certification/uncategorised/aa-certification-limited-ukas-certification?hsLang=en) Copyright © 2020 AA Certification. 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