What is ISO 9001?
ISO 9001 is one of the most recognised quality management systems globally. It was designed and continuously developed to be a key business development tool, providing a framework and set of principles that ensure a common-sense approach to the management of your organisation, to consistently satisfy customers and other stakeholders. In simple terms, it provides the basis for effective processes and effective people to deliver an effective product or service time after time.
What are the benefits?
- Attract investment through enhanced brand reputation
- Streamline internal communication and increase efficiency
- Increase customer satisfaction
- Increase efficiency and reduce overheads
- Promote continual improvement of services
- Better process integration
What are the ISO 9001 management principles?
An organisation depends on its customers and should therefore understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
Leaders establish unity of purpose and direction of an organisation. They should create and maintain an internal environment in which people can become fully involved in achieving an organisation's objectives.
People at all levels are the essence of an organisation and their full involvement enables their abilities to be used for the organisation's benefit.
The desired result is achieved more efficiently when related resources and activities are managed as a process.
System approach to management:
Identifying, understanding and managing interrelated processes as a system contributes to an organisation's effectiveness and efficiency in achieving its objectives.
Continual improvement in overall performance should be a permanent objective of the organisation.
Factual approach to decision making:
Effective decisions are based on the analysis of data and information.
Mutually beneficial supplier relationships:
An organisation and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value.
Achieving ISO 9001 Certification
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